Authentication Error 1007

What happened?

ProQuest was unable to give you access because ProQuest did not recognize your IP address. The URL you entered or the link you followed to ProQuest requires that we check for a valid IP address to authenticate you.

Why?

The web address you entered or link you clicked on requires ProQuest to use a specific form of authentication called IP authentication. This process checks what network your computer is connected to when accessing ProQuest. This error means we were unable to find your computer on an authenticated network.
This may occur if you are trying to access ProQuest from home or away from your library, university, or institution.

What should you do?

Students & library patrons
  • Check with your library reference desk or help desk for instructions or login information on connecting remotely to ProQuest.
  • If you have a ProQuest account name and password, click here to reach the login form, and bookmark that page to prevent this error from coming up again.
  • If you have an Athens username and password to log on to ProQuest, click here to reach the Athens login page.
  • If you have an Shibboleth username and password to log on to ProQuest, use the Shibboleth login page.


Library administrators

Contact ProQuest Customer Support for assistance. ProQuest can only assist library administrators with authentication problems.


View the ProQuest Technical Support FAQ for this error.



About ProQuest
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